Refunds
When you get your money back for a rental or a feed pack.
The short version
- Rented a spot that’s queued behind someone else? Cancel before yours starts for a full refund.
- We take it down without a rule break? The unused time is refunded.
- It breaks the content rules? No refund.
- The tank is down for over an hour? We refund the lost time.
- Feed packs are final, but a feed that fails because of us is restored.
Rentals
Before your wrap goes live
If your rental is still waiting for the one before it to end, you can cancel it for a full refund. Email us before it starts.
If we take it down
If we take your wrap down for any reason other than a breach of the content rules or the terms, we refund the time you didn’t get, worked out by the hour and rounded up to the next whole hour.
If it breaks the rules
If we take your wrap down because it breaks the content rules or the terms, there’s no refund.
If the tank is down
If the tank is unavailable for more than an hour at a stretch during your rental, we refund the lost time, worked out by the hour. Let us know within 7 days.
Once it’s live
Otherwise, once your wrap is live, your rental runs its full time. We don’t refund it just because you change your mind.
Feed packs
Feed packs are final. On a small purchase, the card fees cost more than the sale. If a feed fails to play because of a problem on our side, we restore it to your wallet. Email us within 7 days, with your Stripe receipt and roughly when it happened.
How to ask
Email loopship33@gmail.com.
- For a rental: include your booking reference (it starts with FT-).
- For feeds: forward your Stripe receipt.
Refunds go back to the card you paid with, through Stripe. They usually arrive within 5–10 business days, depending on your bank.
Disputes
If you dispute a payment with your bank, your rental may be paused while the dispute is open. Please email us first; it’s usually much quicker.
Your legal rights
Nothing in this policy takes away rights you have under consumer law where you live.